Terms and Conditions
General terms and conditions with customer information
(The following General Terms and Conditions also contain legal information on your rights under the provisions governing distance selling and electronic commerce.)
1. Scope
2. Offers and service descriptions
3. Ordering process and conclusion of contract
4. Prices and shipping costs
5. Delivery, availability of goods
6. Payment terms
7. Retention of title
8. Warranty and guarantee for material defects
9. Liability
10. Storage of the contract text
11. Data protection
12. Place of jurisdiction, applicable law, contract language
13. XI. Alternative dispute resolution pursuant to Art. 14 para. 1 ODR-VO and Section 36 VSBGG
1. Scope
1.1. The business relationship between mara mea GmbH, shareholder: Dorina Hartmann + Wolke Hegenbarth, Güterstraße 2, 64807 Dieburg, Germany (hereinafter referred to as "Seller") and the customer (hereinafter referred to as "Customer") shall be governed exclusively by the following General Terms and Conditions in the version valid at the time of the order.
1.2. You can contact our customer service for questions, complaints and objections on weekdays from 9:00 AM to 6:00 PM at the telephone number +49 (0)6071 6658939 or by email at info@maramea.com.
1.3. A consumer within the meaning of these General Terms and Conditions is any natural person who concludes a legal transaction for a purpose that can predominantly be attributed neither to their commercial nor to their independent professional activity (Section 13 of the German Civil Code).
1.4. Deviating terms and conditions of the customer will not be recognized unless the seller expressly agrees to their validity.
2. Offers and service descriptions
2.1. The presentation of products in the online shop does not constitute a legally binding offer, but rather an invitation to place an order. Descriptions of services in catalogs and on the seller's websites do not constitute a warranty or guarantee.
2.2. All offers are valid "while stocks last," unless otherwise stated for the products. Errors and omissions excepted.
3. Ordering process and conclusion of contract
3.1. The customer may select products from the seller's product range without obligation and collect them in a so-called shopping cart by clicking the "Add to cart" button. The customer can then complete the order process within the shopping cart by clicking the "View shopping cart" button.
3.2. By clicking the "Confirmation and Completion of Order" button, the customer submits a binding request to purchase the goods in the shopping cart. The customer can edit and review the data at any time before submitting the order. Required information is marked with an asterisk (*).
3.3. The seller will then send the customer an automatic confirmation of receipt by email, which lists the customer's order again and which the customer can print using the "Print" function (order confirmation). The automatic confirmation of receipt merely documents that the customer's order has been received by the seller and does not constitute acceptance of the order. The purchase contract is only concluded when the seller ships or hands over the ordered product to the customer within two days, or confirms shipment to the customer within two days with a second email, express order confirmation, or sending the invoice.
3.4. If the seller allows payment in advance, the contract is concluded upon the provision of the bank details and the payment request. If payment is not received by the seller within 10 calendar days of the order confirmation being sent, even after a repeated request, the seller will withdraw from the contract. Consequently, the order is void and the seller is not obligated to deliver. The order is then completed for both buyer and seller without further consequences. Therefore, the item will be reserved for a maximum of 10 calendar days for advance payments.
4. Prices and shipping costs
4.1. All prices stated on the Seller's website include the applicable statutory value-added tax.
4.2. In addition to the stated prices, the Seller shall charge shipping costs for delivery. The shipping costs will be clearly communicated to the Buyer on a separate information page and during the ordering process.
5. Delivery, availability of goods
5.1 If advance payment has been agreed, delivery will take place after receipt of the invoice amount.
5.2. If not all of the ordered products are in stock, the Seller is entitled to make partial deliveries at its own expense, provided this is reasonable for the Customer.
5.3. Should delivery of the goods fail due to the buyer's fault despite three delivery attempts, the seller may withdraw from the contract. Any payments made will be refunded to the customer immediately.
5.4. If the ordered product is not available because the seller is not supplied with this product by its supplier through no fault of its own, the seller may withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, propose the delivery of a comparable product. If no comparable product is available or the customer does not wish to receive a comparable product, the seller will immediately reimburse the customer for any consideration already provided.
5.5. Customers will be informed about delivery times and delivery restrictions (e.g. restriction of deliveries to certain countries) on a separate information page or within the respective product description.
6. Payment terms
6.1. The customer can choose from the available payment methods during and before completing the order process. Customers will be informed about the available payment methods on a separate information page.
6.2. If payment by invoice is possible, payment must be made within 30 days of receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deduction.
6.3. If third-party providers are commissioned to process payments, e.g., PayPal, their general terms and conditions apply.
6.4. If the payment is due according to the calendar date, the customer shall be in default simply by missing the due date. In this case, the customer shall pay statutory default interest.
6.5. The Customer's obligation to pay default interest does not exclude the Seller's right to claim further damages caused by default.
6.6. The customer is only entitled to a right of set-off if his counterclaims have been legally established or recognized by the seller. The customer may only exercise a right of retention if the claims arise from the same contractual relationship.
7. Retention of title
The delivered goods remain the property of the seller until full payment has been made.
8. Warranty and guarantee for material defects
8.1. The warranty is determined in accordance with statutory provisions.
8.2. A guarantee for goods delivered by the Seller only exists if this has been expressly stated. Customers will be informed of the guarantee conditions before initiating the order process.
9. Liability
9.1. The following exclusions and limitations of liability shall apply to the Seller's liability for damages, without prejudice to any other statutory requirements for claims.
9.2 The Seller shall be liable without limitation if the cause of the damage is based on intent or gross negligence.
9.3. Furthermore, the Seller shall be liable for the slightly negligent breach of essential obligations, the breach of which jeopardizes the achievement of the purpose of the contract, or for the breach of obligations whose fulfillment is essential for the proper execution of the contract and on whose compliance the Customer regularly relies. In this case, however, the Seller shall only be liable for foreseeable, contract-typical damages. The Seller shall not be liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.
9.4. The above limitations of liability do not apply in cases of injury to life, limb, or health, for defects after a guarantee has been given regarding the quality of the product, or for fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.
9.5 To the extent that the Seller's liability is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents.
10. Storage of the contract text
10.1. The Customer may print the contract text before submitting the order to the Seller by using the print function of his browser in the last step of the order process.
10.2. The seller will also send the customer an order confirmation containing all order details to the email address provided by the customer. With the order confirmation, the customer will also receive a copy of the General Terms and Conditions, including the cancellation policy and information on shipping costs, as well as delivery and payment terms. If you have registered with our shop, you can view your placed orders in your profile area. We also save the contract text, but do not make it available online.
11. Data protection
11.1. The Seller processes the Customer’s personal data for specific purposes and in accordance with the statutory provisions.
11.2. The personal data provided for the purpose of ordering goods (such as name, email address, address, payment details) will be used by the Seller to fulfill and process the contract. This data will be treated confidentially and will not be shared with third parties not involved in the ordering, delivery, and payment processes.
11.3. The customer has the right to receive, upon request and free of charge, information about the personal data stored about him or her by the seller. In addition, the customer has the right to correct inaccurate data, block, and delete his or her personal data, provided that no statutory retention period conflicts with this.
11.4. Further information on the nature, scope, location and purpose of the collection, processing and use of the required personal data by the Seller can be found in the Privacy Policy .
12. Place of jurisdiction, applicable law, contract language
12.1. The place of jurisdiction and performance shall be the registered office of the Seller if the Customer is a merchant, a legal entity under public law or a special fund under public law.
12.2. The contract language is German.
12.3. The contractual relationship between the Seller and the Customer shall be governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods and German private international law. Excluded from this choice of law are the mandatory consumer protection provisions of the country in which the Customer has his or her habitual residence.
13. Alternative dispute resolution pursuant to Art. 14 para. 1 ODR-VO and Section 36 VSBG
The European Commission provides a platform for online dispute resolution (OS), which you can find at
https://ec.europa.eu/consumers/odr/ . Consumers have the opportunity to use this platform
to settle their disputes.
We do not participate in dispute resolution proceedings before a consumer arbitration board. However, the law on alternative dispute resolution in consumer matters requires that we nevertheless refer you to a consumer arbitration board responsible for your case:
Online mediator
Centre for European Consumer Protection
Bahnhofsplatz 3
77694 Kehl
Phone: 07851 / 991480
Email: mail@online-schlichter.de
Internet: www.online-schlichter.de
(The following General Terms and Conditions also contain legal information on your rights under the provisions governing distance selling and electronic commerce.)
1. Scope
2. Offers and service descriptions
3. Ordering process and conclusion of contract
4. Prices and shipping costs
5. Delivery, availability of goods
6. Payment terms
7. Retention of title
8. Warranty and guarantee for material defects
9. Liability
10. Storage of the contract text
11. Data protection
12. Place of jurisdiction, applicable law, contract language
13. XI. Alternative dispute resolution pursuant to Art. 14 para. 1 ODR-VO and Section 36 VSBGG
1. Scope
1.1. The business relationship between mara mea GmbH, shareholder: Dorina Hartmann + Wolke Hegenbarth, Güterstraße 2, 64807 Dieburg, Germany (hereinafter referred to as "Seller") and the customer (hereinafter referred to as "Customer") shall be governed exclusively by the following General Terms and Conditions in the version valid at the time of the order.
1.2. You can contact our customer service for questions, complaints and objections on weekdays from 9:00 AM to 6:00 PM at the telephone number +49 (0)6071 6658939 or by email at info@maramea.com.
1.3. A consumer within the meaning of these General Terms and Conditions is any natural person who concludes a legal transaction for a purpose that can predominantly be attributed neither to their commercial nor to their independent professional activity (Section 13 of the German Civil Code).
1.4. Deviating terms and conditions of the customer will not be recognized unless the seller expressly agrees to their validity.
2. Offers and service descriptions
2.1. The presentation of products in the online shop does not constitute a legally binding offer, but rather an invitation to place an order. Descriptions of services in catalogs and on the seller's websites do not constitute a warranty or guarantee.
2.2. All offers are valid "while stocks last," unless otherwise stated for the products. Errors and omissions excepted.
3. Ordering process and conclusion of contract
3.1. The customer may select products from the seller's product range without obligation and collect them in a so-called shopping cart by clicking the "Add to cart" button. The customer can then complete the order process within the shopping cart by clicking the "View shopping cart" button.
3.2. By clicking the "Confirmation and Completion of Order" button, the customer submits a binding request to purchase the goods in the shopping cart. The customer can edit and review the data at any time before submitting the order. Required information is marked with an asterisk (*).
3.3. The seller will then send the customer an automatic confirmation of receipt by email, which lists the customer's order again and which the customer can print using the "Print" function (order confirmation). The automatic confirmation of receipt merely documents that the customer's order has been received by the seller and does not constitute acceptance of the order. The purchase contract is only concluded when the seller ships or hands over the ordered product to the customer within two days, or confirms shipment to the customer within two days with a second email, express order confirmation, or sending the invoice.
3.4. If the seller allows payment in advance, the contract is concluded upon the provision of the bank details and the payment request. If payment is not received by the seller within 10 calendar days of the order confirmation being sent, even after a repeated request, the seller will withdraw from the contract. Consequently, the order is void and the seller is not obligated to deliver. The order is then completed for both buyer and seller without further consequences. Therefore, the item will be reserved for a maximum of 10 calendar days for advance payments.
4. Prices and shipping costs
4.1. All prices stated on the Seller's website include the applicable statutory value-added tax.
4.2. In addition to the stated prices, the Seller shall charge shipping costs for delivery. The shipping costs will be clearly communicated to the Buyer on a separate information page and during the ordering process.
5. Delivery, availability of goods
5.1 If advance payment has been agreed, delivery will take place after receipt of the invoice amount.
5.2. If not all of the ordered products are in stock, the Seller is entitled to make partial deliveries at its own expense, provided this is reasonable for the Customer.
5.3. Should delivery of the goods fail due to the buyer's fault despite three delivery attempts, the seller may withdraw from the contract. Any payments made will be refunded to the customer immediately.
5.4. If the ordered product is not available because the seller is not supplied with this product by its supplier through no fault of its own, the seller may withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, propose the delivery of a comparable product. If no comparable product is available or the customer does not wish to receive a comparable product, the seller will immediately reimburse the customer for any consideration already provided.
5.5. Customers will be informed about delivery times and delivery restrictions (e.g. restriction of deliveries to certain countries) on a separate information page or within the respective product description.
6. Payment terms
6.1. The customer can choose from the available payment methods during and before completing the order process. Customers will be informed about the available payment methods on a separate information page.
6.2. If payment by invoice is possible, payment must be made within 30 days of receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deduction.
6.3. If third-party providers are commissioned to process payments, e.g., PayPal, their general terms and conditions apply.
6.4. If the payment is due according to the calendar date, the customer shall be in default simply by missing the due date. In this case, the customer shall pay statutory default interest.
6.5. The Customer's obligation to pay default interest does not exclude the Seller's right to claim further damages caused by default.
6.6. The customer is only entitled to a right of set-off if his counterclaims have been legally established or recognized by the seller. The customer may only exercise a right of retention if the claims arise from the same contractual relationship.
7. Retention of title
The delivered goods remain the property of the seller until full payment has been made.
8. Warranty and guarantee for material defects
8.1. The warranty is determined in accordance with statutory provisions.
8.2. A guarantee for goods delivered by the Seller only exists if this has been expressly stated. Customers will be informed of the guarantee conditions before initiating the order process.
9. Liability
9.1. The following exclusions and limitations of liability shall apply to the Seller's liability for damages, without prejudice to any other statutory requirements for claims.
9.2 The Seller shall be liable without limitation if the cause of the damage is based on intent or gross negligence.
9.3. Furthermore, the Seller shall be liable for the slightly negligent breach of essential obligations, the breach of which jeopardizes the achievement of the purpose of the contract, or for the breach of obligations whose fulfillment is essential for the proper execution of the contract and on whose compliance the Customer regularly relies. In this case, however, the Seller shall only be liable for foreseeable, contract-typical damages. The Seller shall not be liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.
9.4. The above limitations of liability do not apply in cases of injury to life, limb, or health, for defects after a guarantee has been given regarding the quality of the product, or for fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.
9.5 To the extent that the Seller's liability is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents.
10. Storage of the contract text
10.1. The Customer may print the contract text before submitting the order to the Seller by using the print function of his browser in the last step of the order process.
10.2. The seller will also send the customer an order confirmation containing all order details to the email address provided by the customer. With the order confirmation, the customer will also receive a copy of the General Terms and Conditions, including the cancellation policy and information on shipping costs, as well as delivery and payment terms. If you have registered with our shop, you can view your placed orders in your profile area. We also save the contract text, but do not make it available online.
11. Data protection
11.1. The Seller processes the Customer’s personal data for specific purposes and in accordance with the statutory provisions.
11.2. The personal data provided for the purpose of ordering goods (such as name, email address, address, payment details) will be used by the Seller to fulfill and process the contract. This data will be treated confidentially and will not be shared with third parties not involved in the ordering, delivery, and payment processes.
11.3. The customer has the right to receive, upon request and free of charge, information about the personal data stored about him or her by the seller. In addition, the customer has the right to correct inaccurate data, block, and delete his or her personal data, provided that no statutory retention period conflicts with this.
11.4. Further information on the nature, scope, location and purpose of the collection, processing and use of the required personal data by the Seller can be found in the Privacy Policy .
12. Place of jurisdiction, applicable law, contract language
12.1. The place of jurisdiction and performance shall be the registered office of the Seller if the Customer is a merchant, a legal entity under public law or a special fund under public law.
12.2. The contract language is German.
12.3. The contractual relationship between the Seller and the Customer shall be governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods and German private international law. Excluded from this choice of law are the mandatory consumer protection provisions of the country in which the Customer has his or her habitual residence.
13. Alternative dispute resolution pursuant to Art. 14 para. 1 ODR-VO and Section 36 VSBG
The European Commission provides a platform for online dispute resolution (OS), which you can find at
https://ec.europa.eu/consumers/odr/ . Consumers have the opportunity to use this platform
to settle their disputes.
We do not participate in dispute resolution proceedings before a consumer arbitration board. However, the law on alternative dispute resolution in consumer matters requires that we nevertheless refer you to a consumer arbitration board responsible for your case:
Online mediator
Centre for European Consumer Protection
Bahnhofsplatz 3
77694 Kehl
Phone: 07851 / 991480
Email: mail@online-schlichter.de
Internet: www.online-schlichter.de
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